top of page

BOOKING WITH US

 

 

 

Please call (020 8221 1810) or email us (info@auraorganicsspa.com) if you are having trouble booking online. We sometimes get last minute cancellations and may be able to squeeze you in!

BOOKING WITH A GIFT VOUCHER

- When booking with a gift voucher, please select your treatment, include your voucher number (if you have), and pay the deposit, which will be refunded to you on the appointment day. Thank you!

CANCELLATION POLICY​

- Cancellations less than 24 hours ('No shows’) will be charged 100% of the reserved service amount.  

- Rescheduling less than 24 hours will be charged 50% of the reserved service amount.

- Appointments made within the 24 hour period and you are unable to attend, please cancel 4 hours before your appointment time. Failure to do so will result in a charge equal to 50% of the reserved service amount.

LATENESS POLICY

- We provide a grace period of 5 minutes from your scheduled appointment time. If you arrive within this time frame, every effort will be made to accommodate your full service. However, if you arrive later than 5 minutes, your appointment may be shortened to fit into the remaining time or rescheduled, depending on the availability of our staff.

- If you are more than 5 minutes late your treatment may have to be downgraded.

- If you are more than 10 mins late and we cannot accommodate your booking, you forfeit your appointment and you will be charged 100% fee.

View Terms & Conditions

Contact Us:

020 8221 1810

info@auraorganicsspa.com

21 East Bay Lane

Canalside

Here East

Hackney Wick

E15 2GW

here.PNG
bottom of page